General managers are in charge of running a company and it can get overwhelming at times, so companies will hire assistant general managers to share the workload. The duties of an assistant general manager depend on the type of employer. For example, the job description of an assistant general manager in the hotel industry will be different from the one working in the IT industry. However, there are some core functions that they have to undertake irrespective of the industry they work for.
Assistant general managers need to have personal qualities like communication skills as they have to interact with the employees of the organization as well as the clients. Many people think that assistant general manager is a fancy name for the general manager’s personal assistant. This isn’t true as assistant general managers execute tasks way beyond the capabilities of a personal assistant.
One of the main tasks of the assistant general manager is to put into action the company’s vision and mission statements. They will help the general managers with budgeting and allocating finances for the different sub divisions. The assistant general manager (AGM) will also interact with the accounts manager to come up with budget plans for a financial year. AGMs will also review the finances for every quarter and make changes to the budget if required.
The assistant general manager has to work towards increasing sales and will brainstorm with the marketing head to come up with strategies. The AGM will also make sure that in pursuit of increasing sales the productivity also goes up. They will have to ensure that high value services are provided to the client.
Hiring new employees with consultation from the human resource department (HRD) is also a part of the assistant manager job profile. They will also arrange employee training programs to improve the quality of the workforce. AGMs will look into employee retention along with the personnel from the HRD. Motivating the employees to achieve set goals and conceptualizing rewards and recognition programs is their duty.
Interacting with clients for redressing complaints and understanding their requirements is an important aspect of their job profile. They also ensure that work ethics are followed and company policies are adhered to. Preparing reports to appraise the general manager and the board members about the functioning of the company is also an important task that AGMs undertake.
Knowledge and Skill Requirements
An assistant general manager has to have knowledge of management principles, accounting and human resource policies along with state regulations and norms pertaining to the business. They should also have in-depth knowledge of all the company policies and procedures. AGMs should know how to budget company finances and resources. They need to be knowledgeable about ways to promote team work and employee morale. An AGM should also have information on team building activities and be a good orator.
The nature of the job requires them to act as a conduit between the board of directors and the employees, hence they need to have excellent communication skills. AGMs need good interpersonal skills as they have to interact with clients to understand their requirements. An AGM should have leadership qualities as they are in charge of employee performance and motivation. They should be adept in conflict resolution skills, as they will be called in to resolve conflicts between employees and management as well as conflict between two employees.
The assistant general manager also has to conduct meetings and training sessions to ensure effective workforce management. They are well compensated for the responsibilities they undertake and generally candidates with an MBA degree are hired on these positions.